Your Data Rights

How to request help

Authenticated users can create a support ticket and select the relevant privacy-request type. You may also email admin@consela.ai from the account email where possible. State the request, relevant organization/workspace and a safe way to contact you. Do not send passwords, payment details or unnecessary identity documents.

Available requests

• Access and a copy of personal data.
• Correction of inaccurate data.
• Deletion, subject to legal, security, billing, organization-ownership and backup exceptions.
• Restriction or objection to certain processing where applicable.
• Portable export where technically and legally applicable.
• Withdrawal of consent if CONSELA introduces optional consent-based processing.
• Applicable US state privacy requests, including access, correction, deletion and opt-out requests where the relevant law and processing apply.

Member-account deletion is scheduled for processing after a 14-day grace period. The member can cancel before processing begins; eligible processing removes access and anonymizes the member while preserving organization-owned content. Project deletion is scheduled for 14 days, hides the project immediately, and can be cancelled by restoring it during the grace period. At the end of that period, project meetings, reports, files and related content are permanently purged unless a documented legal or security hold applies. Organization deletion is scheduled for 14 days, disables organization changes and invitations immediately, and can be cancelled during the grace period. After the grace period, the organization is quarantined while applicable export, security and retention processes are completed.

What happens next

We record the request type, received date, applicable deadline, verification status and outcome in the support ticket. We may verify identity and authority before responding. We respond without undue delay and within the deadlines required by applicable law, including one month for many GDPR requests. If an organization controls the data, we may direct the request to that organization or act on its documented instructions. Stripe handles payment details, invoices and subscription management; CONSELA handles its local entitlement and webhook metadata. Legal, security, billing and backup retention exceptions may limit deletion.

Complaints

EEA residents may complain to their local supervisory authority. US residents may use applicable state-authority processes. Contact us first so we can try to resolve the issue.